The following constitutes a contractual agreement between Rawdah Express LLC, hereinafter referred to as Rawdah Express or us, and the purchaser of any of our Umrah programs, hereinafter referred to as “customer (US Citizen).” Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is payment of deposit for one of our hajj and umrah packages. By purchasing a hajj package or signing our terms & conditions customer warrants:
1. Reservation / Deposits / Fees
Rawdah Express accepts checks, money orders. Zelle, and cash. Your payment is not deemed made until it is received by Rawdah Express.
Your booking is not confirmed until the deposit is cleared by Rawdah Express’s bank and you receive written confirmation of your booking from Rawdah Express. Please review and verify your booking invoice thoroughly and contact your travel agent or Rawdah Express immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased.
2. Warranty
Rawdah Express is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, Rawdah Express recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise Situations which Rawdah Express are not liable include but are not limited to: Cleanliness & upkeep of Hotel Rooms, denial of or availability of visa from consulate, delayed flights, missed international flights due to delays from domestic carrier.
3. Insurance
Rawdah Express advises all customers to obtain travelers insurance prior to departure for any of our tour packages. Many of the issues that may arise which customer will have no recourse against Rawdah Express may be remedied by purchase of Travelers insurance which is readily available and offered on our website. Situations which may be aided by possession of travelers insurance include but are not limited to: Lost luggage, Medical Expenses, personal expenses and last minute cancelations.
4. Lost Luggage
Rawdah Express is not responsible for any stolen luggage or personal items for the durations any of our packages. Rawdah Express is not responsible for any lost luggage by the Airline or during customer transit from airport to hotel in Saudi Arabia. Rawdah Express recommends customer purchases insurance to protect themselves should such a situation arise. Rawdah Express will handle customer luggage during certain portions of the journey. Should luggage be lost while in the care of Rawdah Express, they will provide compensation for the lost bag. Customer is limited to one bag per person, any additional bags brought by client will not be covered. Rawdah Express will compensate client based on value of goods lost for said bag, at a maximum of $200 per bag.
5. Safety & Health
Customer understands that Tour packages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. Customer acknowledges that Rawdah Express cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature. Furthermore, Rawdah Express, or any of Rawdah Express’s staff, are not qualified to provide medical assistance should the need arise. Rawdah Express will take all reasonable efforts to assist any and all injured customers. However, customers will not hold Rawdah Express responsible for inability to treat or care for customer. In addition Rawdah Express is not responsible for delays in arrival of medical personnel. Customer understands that many of our tour packages involve long and exhausting walks. Particularly our hajj packages, can take an exhausting physical toll on any and all customers regardless of physical condition. Customers with prior physical conditions are required to make disclosure to Rawdah Express staff prior to departure. Rawdah Express will do it’s best to accommodate customers with health conditions, however by purchasing a package from Rawdah Express, customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer’s responsibility to find a companion to assist them..
6. Governing Law
This Agreement shall be governed and construed and interpreted in accordance with the laws of the state of Florida and in accordance with Florida’s choice of law principles.
Customer agrees to be subject first to neutral party mediation followed by arbitration under the ABA, if necessary, and then seek remedy in formal trial proceedings. Customer understands that they must file any and all claims against Rawdah Express within one year of completion of hajj. Customer voluntarily agrees to waive any right to punitive damages.
This agreement contains the entire agreement of the parties and supersedes all prior or contemporaneous negotiations, correspondence, understandings and agreements between the parties, regarding the subject matter of this Agreement This Agreement may be amended by Rawdah Express or authorized and staff. Rawdah Express advises customer to periodically check our website to make sure they have the most up to date version prior to departure. If any of these conditions are invalid or unenforceable, it will be struck out and the remaining terms will remain in force. If Rawdah Express fails to act in relation to a breach by you or others of these Terms & Conditions, this does not waive our right to act with respect to subsequent or similar breaches. This agreement may be executed in counterparts, all of which taken together shall constitute one agreement binding on all parties, not withstanding that all the parties are not signatories to the original or the same counterpart. Each party shall become bound by the Agreement immediately upon affixing his or its signature hereto, independently of this signature of any other party.!
